The workshop on Internationalization and localization of digital cultural heritage was organized as a session of EVA Florence 2013, a conference on Electronic Imaging and the Visual Arts, in Florence Italy by the local partner PIN.
It is a well-established conference, often chosen by major national  and international projects for presenting and disseminating their  results. However, due to the high number of registered participants, and  to the lack of suitable rooms at the conference venue in Florence, it  was relocated to PIN’s headquarters in the nearby city of Prato. 
A  large portion of the public was made up of students from diverse  departments of the University of Florence, but mainly from the Marketing  and Tourism, and the Cultural Heritage sectors. Representatives from  cultural associations and from the provincial government body were also  present: the thematic of the workshop was of great interest to them, as  it highlighted the many opportunities for enhancing the promotion of the  territory. The guest speakers brought in their vast experience in the  field of digital cultural heritage, and dwelled on the main aspects to  keep in mind when dealing with the topic, those deemed necessary for the  success of future projects. Discussions were postponed until after the  presentations and were moderated by Sorin Hermon, a senior researcher  with years of experience in the field of Cultural Heritage, from the  Cyprus Institute in Nicosia. Answers to questions such as: “What are the  trends, opportunities and challenges of cultural heritage based digital  products and services on the European and international markets? “, and  “How to turn the cultural diversity and multi-linguality of Europe into  strong assets for international markets?” were explored.
Before  commencing the workshop itself, some time was dedicated to the  presentation of the Tuscan showcase, a project within the CreativeCH  project, involving PIN, local government bodies, of two areas of Tuscany  which have the Etruscan civilization in common, and the Soprintendenza  dei Beni Archeologici della Toscana.  Prof. Franco Niccolucci  highlighted the latest developments of the showcase and was aided by  Cinzia Luddi, who developed an iOS application for smartphones and  tablets, currently available for download from the iTunes App Store. 
Mike Spearman of CMC Associates from Edinburgh UK opened  the session with a presentation entitled Heritage & Creative  Industries: Working together through new technologies. He has a  background as curator of archaeology and is the founding director of CMC  Associates, therefore has a profound knowledge of the opportunities  available for creative industries to assist cultural heritage  institutions (and vice-versa) in developing ways to generate revenue and  growth through sustainable activities. 
He was followed by Daniel Pletinckx, co-founder of Visual Dimension, an SME specializing in digital heritage from Oudenaarde in Belgium. His presentation Cultural Heritage, Multimedia and Beyond insisted on sustainability and good storytelling, or narration, as key success factors for any service and product to be used in the field of cultural heritage.
Maria Teresa Natale, coordinator of the APPasseggio project  based in Rome, and representative of MIBAC-ICCU (Ministero per I Beni e  le Attività Culturali – Istituto Centrale per il Catalogo Unico),  presented the application developed by her association to promote “slow”  cultural tourism and itineraries through the use of innovative  technologies. Her main concern was the production of interesting,  well-curated digital materials, suited to the end-user, who may not be  aware of the new technologies, may not have an academic cultural  background, or may not be familiar with the culture of the foreign  country (or simply of a different part of their own country) he/she is  visiting. The retrieval of digital cultural resources and the respect of  International Property Rights to keep the development of the  application cost-effective, were other important aspects touched in Dr.  Natale’s presentation Slow Tourism and Smartphones: the APPasseggio app.
Lastly,  the conference organizers connected via Skype to Jez Collins from the  Birmingham Centre for Media and Cultural Research, Birmingham School of  Media Faculty of Performance, Media & English, who won the CHIEF  Award, a competition organized by the CreativeCH project to award the  best project related to the current workshop topic. Jez Collins is the  founder of the Birmingham Music Archive,  an online community archive to preserve and share the musical heritage  of the city of Birmingham.  Future developments of the project focus on  the creation of an application, linked to the Birmingham Music Archive,  where locations of past events, now either gone or derelict, will be  virtually reconstructed, populated with memorabilia (concert ticket  stubs, photographs and flyers), and enhanced with the oral histories of  those who where there in the heyday (audiences, musicians, promoters). 
The moderated discussion gave rise to the following considerations: 
1. Both the cultural and creative sectors need to rely on good business models from the start of any project.
2.  Access rights and IPR agreements must also be made clear early on to  all the actors involved, in order to avoid issues of ownership of  content.
3.  Local government bodies should be made aware of the  possibilities that collaborating with creative and cultural industries  will bring to the community they represent.
4. Sustainability of  the products and services is a key issue, as new technologies proceed in  leaps and bounds: what is considered avant-garde today, will be  obsolete not too long from now.
5. Good quality narration is  fundamental to ensure the successful outcome of any project. This  concept, which seems pretty obvious, is unfortunately lacking in many  institutions, where knowledge is not made available at a level that the  general public can understand. 
6. It follows that citizens  should be encouraged to participate: what the general public perceives  as heritage differs from the institution’s point of view. Both sides  will benefit from collaborating with each other.
7. Local people  can add place-specific context, providing personal stories, memories  explaining what is valued about particular objects, places and events.
8.  Cultural Heritage institutions and Creative Industries, if they truly  wish to produce long-lasting, entertaining, high-quality and  remunerative services/products, must always keep the end-user in mind:  what is the best way/what language should be used to present to the  general public the information collected by experts? What is the public  interested in; how can local communities benefit from it?
Videos of this and other workshops you can find here
Industrial Cultural Tourism | May 2013
Citizen Cultural Participation | November 2012
Creative Heritage and ICT in the experience economy | May 2012
Creative Clusters | April 2012